“Everyone you will ever meet knows something you don’t.”- Bill Nye
Usually, the standard practice for doing a puzzle is to lay out every piece in plain sight. If you drop a piece in between the couch cushions, you will never be able to see the big picture and you will never be able to complete the puzzle.
When you bag groceries, your view is quite limited; you can only see so many items and quickly decide how to bag them. You do not usually see everything at once. You do not get the luxury of deciding the most strategic plan. You can do everything in your power to bag all the frozen items together-until a straggler bag of frozen corn saunters down the conveyor belt dead last. The other frozen items are at the bottom of the cart 4 layers down.
When you pick in a warehouse, your perspective is even more severely limited. You have no idea what is coming next. You only see one pick at a time. There is no planning. You can take wild guesses. But there is no insight. There is only hindsight. I should have stacked the items this way. I shouldn’t have placed that there. Why did this gigantic box have to be next when my cage is full?
Life can be like picking in a warehouse setting. Other times it can be more like bagging groceries. Sometimes you get a limited perspective, and sometimes you are going in blind. We can all make guesses, predictions, hypotheses, but life can still throw you a curve-ball.
Even though we know that we make mistakes, and that “If I had known that, I would have done it that way instead,” we still look at others at times, and aren’t as forgiving. We get frustrated, annoyed, and just flat out exasperated with an oversight on their part (or their obvious* carelessness!)
Let’s just pretend for a moment that maybe we don’t have the whole picture. Maybe we don’t have all of the information. Maybe we don’t have the same information.
“Crucial Conversations” by Kerry Patterson, Joseph Grenny, and Ron McMillan, was the first time I had ever heard that we make up stories about others based on the information and perspective that we have. We make up stories based on the information we don’t have.
Take this analogy that “Success Is An Iceberg:
The opposite is true as well. Failure is an iceberg. We only see what we perceive to be a failure, however, we do not see all of the factors affecting that “failure”.
We see a failure to deliver desired results, a failure to be polite, or a failure to remember important information. We do not see that the associate cannot control the stock in the store and therefore there is no more size 5 diapers, no matter how hard they look. We do not see that the cashier was up until 2 am with a sick child and is not acting his normal patient, friendly, self. We do not think about the fact that our kids’ brains are still developing, and therefore do not have the same capability to remember something that we do.
“Maybe you got dealt a good hand
Maybe you play it the best that you can
But I don’t know how far you’d walk without those cards
In Howard and Danny’s working shoes” -“The Men That Drive Me Places” Ben Rector
*”Everything is Obvious* Once You Know the Answer”- Book by Duncan J. Watts
“…first take the plank out of your own eye, and then you will see clearly to remove the speck from your brother’s eye.“-Matthew 7:5
Help me to recognize that I cannot see the big picture in all situations. I do not have all the peices to puzzle, and therefore my stories are innacurate and incomplete. Please help me to reduce my frustrations, judgement, and negativity, and increase my tolerance, patience, and love.